Terms of Service

Scope of Terms

These Terms apply to all Mozzine Technologies Services, including websites, SaaS products, hosted portals, APIs, mobile applications, integrations, communications, support channels, and related digital offerings unless a separate written agreement applies.

If you use a Mozzine service on behalf of a company, school, institution, or other entity, these Terms apply both to you and to that entity, and you represent that you have authority to bind that entity.

Eligibility & Authority

You may use the Services only if you are legally capable of entering into a binding agreement and are not prohibited from using the Services under applicable law.

If you are accepting these Terms on behalf of an organization, you confirm that you are authorized to do so.

Accounts & Responsibilities

You are responsible for maintaining the confidentiality of your account credentials, controlling access to your account, and ensuring that the information you provide is accurate and current.

• Keep login credentials secure and do not share them improperly
• Notify us promptly of unauthorized use or suspected compromise
• Ensure that users under your account comply with these Terms

Services & Availability

We may improve, modify, suspend, limit, or discontinue all or part of the Services at any time, including features, integrations, APIs, design, infrastructure, support scope, or functionality.

While we aim for reliable availability, we do not guarantee uninterrupted or error-free operation. Planned maintenance, upgrades, emergencies, third-party outages, internet failures, and security events may affect availability.

Support

Support may be provided through documentation, email, support tickets, in-app channels, or other communication methods. The level of support available may depend on your subscription plan, proposal, or separate service agreement.

Unless expressly agreed in writing, we do not guarantee any specific response or resolution times.

Trial or Demo Services

From time to time we may offer trial, demo, evaluation, sandbox, or preview versions of the Services. These offerings may be limited in functionality, restricted in access, or subject to separate limitations.

Trial or demo services may be modified, suspended, or discontinued at any time without notice and are provided without any commitment of continued availability.

Acceptable Use

You agree not to misuse the Services. Prohibited conduct includes, without limitation:

• Violating applicable laws, regulations, or third-party rights
• Attempting unauthorized access, scanning, probing, or bypassing security
• Uploading malware, harmful code, illegal content, or disruptive material
• Reverse engineering, copying, scraping, or exploiting the Services beyond permitted use
• Using the Services for spam, fraud, abuse, harassment, or deceptive practices
• Interfering with the normal operation, stability, or security of the Services

Customer Data & Compliance

You retain responsibility for the content, records, files, communications, and data that you or your authorized users submit to the Services (“Customer Data”).

You represent and warrant that you have all rights, permissions, notices, and legal bases necessary to collect, upload, use, and instruct us to process Customer Data.

You are responsible for ensuring that your use of the Services and your Customer Data comply with applicable laws, regulations, contractual obligations, and sector-specific requirements, including any obligations related to education, privacy, employment, taxation, payments, or recordkeeping.

API Usage

Where APIs are provided, they must be used in accordance with our documentation, technical requirements, and usage limits.

Excessive requests, automated scraping, abuse, unauthorized integration behavior, attempts to bypass rate limits, or other misuse may result in throttling, suspension, or termination of API access.

Pricing, Billing & Payments

Paid Services may be offered on a subscription, prepaid, postpaid, project-based, usage-based, or custom contract basis. Unless otherwise agreed in writing, all fees are due in accordance with the invoice, checkout flow, proposal, or pricing plan communicated to you.

• Fees must be paid on time and in the agreed currency and method
• Taxes, duties, levies, and bank/payment charges may be your responsibility unless stated otherwise
• Late or failed payments may result in service restriction, suspension, or termination

Subscriptions & Renewals

Some Services renew automatically unless cancelled before the renewal date, subject to the plan, proposal, invoice, app store terms, or a separate agreement.

You are responsible for reviewing your renewal dates, subscription commitments, seat counts, usage limits, and billing obligations.

Partners, Resellers & White-Label Services

Some Services may be delivered through authorized partners, resellers, distributors, or white-label arrangements. Additional agreements or service-specific terms may apply in such cases.

Unless otherwise stated in a separate written agreement, Mozzine Technologies may remain the owner, licensor, or operator of the underlying platform, systems, software, and associated intellectual property.

Intellectual Property

The Services, including software, code, interface designs, branding, trademarks, logos, text, graphics, workflows, documentation, and related materials, are owned by or licensed to Mozzine Technologies and are protected by applicable intellectual property laws.

These Terms do not transfer ownership of any intellectual property rights to you. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for their intended purpose.

Third-Party Services

The Services may interoperate with third-party platforms, hosting providers, payment processors, app stores, communication gateways, analytics tools, cloud services, or other systems.

We are not responsible for third-party services, their availability, security, policies, acts, omissions, or changes. Your use of third-party services may also be subject to separate third-party terms and policies.

Export Control & Sanctions

You agree not to use, export, re-export, or otherwise make available the Services in violation of applicable export control laws, trade restrictions, sanctions rules, or similar legal requirements.

Confidentiality

Each party agrees to protect confidential information received from the other party and not disclose such information except where required to perform obligations under these Terms, where disclosure is authorized, or where disclosure is required by law.

Confidential information does not include information that is publicly available without breach, independently developed, lawfully obtained from another source, or already known without a duty of confidentiality.

Suspension & Termination

We may suspend, restrict, or terminate access to all or part of the Services immediately or at our discretion where reasonably necessary, including for non-payment, breach of these Terms, suspected abuse, legal risk, security concerns, or operational reasons.

You may stop using the Services at any time, but termination does not relieve you of outstanding payment obligations or other accrued liabilities.

Data Export After Termination

After termination of Services, customers may request export of their Customer Data within a limited period, subject to technical feasibility, applicable law, outstanding payment obligations, and any separate agreement.

After that period, Customer Data may be permanently deleted or rendered inaccessible from our systems in accordance with our retention, backup, and operational policies.

Beta Features

We may offer beta, experimental, early access, or preview features from time to time. Such features may be incomplete, subject to change, contain errors, or be removed without notice.

Beta features are provided on an as-available basis and may not be supported in the same manner as generally released Services.

Force Majeure

Mozzine Technologies shall not be liable for delays, interruptions, or failure to perform obligations caused by events beyond reasonable control, including natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, power outages, infrastructure failures, government actions, pandemics, or internet disruptions.

Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis. We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

Limitation of Liability

To the fullest extent permitted by law, Mozzine Technologies and its affiliates, directors, employees, contractors, licensors, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity.

To the extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms shall not exceed the amount paid by you to us for the relevant Service during the twelve (12) months preceding the event giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Mozzine Technologies and its affiliates, officers, employees, contractors, and partners from and against claims, liabilities, damages, losses, costs, and expenses arising out of or relating to:

• Your use of the Services
• Your Customer Data
• Your breach of these Terms or applicable law
• Your infringement or misuse of third-party rights

Communications & Notices

By using the Services, you consent to receive service-related communications, including system alerts, authentication messages, billing notices, operational updates, and security communications.

Notices under these Terms may be provided electronically, including through email, dashboards, official website postings, or in-service notifications, unless the law requires another method.

Changes to Terms

We may update these Terms from time to time. When we do, we will revise the Effective Date and/or Last Updated date.

Continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in Pakistan, unless otherwise required by mandatory law or expressly agreed in a separate written agreement.

Any disputes arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts of Pakistan, unless otherwise required by law or agreed in writing.

General Provisions

• These Terms constitute the entire agreement between the parties unless a separate written agreement applies.
• If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
• Mozzine Technologies may assign these Terms to affiliates, successors, or acquirers in connection with a reorganization, merger, sale, or transfer of business or assets.
• Failure to enforce any provision of these Terms shall not be considered a waiver of that provision or any other right.

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